Privacy Policy

This Privacy Policy explains how Under the Surface ("we," "us," or "our") collects, uses, and protects information when you visit this website or book a Pattern Session. By using this site, you agree to the practices described here.

Information we collect

We collect two kinds of information:

• Information you provide. When you book a session, you provide details such as your name, email address, and any notes you choose to share. Payment is processed by our third-party scheduling and payment providers; we do not collect or store your full card details ourselves.
• Information collected automatically. When you visit, we and our analytics and advertising partners may collect standard technical data such as your IP address, browser type, device information, pages viewed, and how you arrived at the site, using cookies and similar technologies.

How we use your information

• To schedule, deliver, and follow up on your Pattern Session, including sending your recording and written breakdown.
• To process your payment through our payment provider.
• To measure and improve the performance of our website and advertising.
• To respond to your questions and provide support.
• To comply with legal obligations.

Third-party services we use

We rely on trusted third parties to run this site and offer. Each has its own privacy policy governing the data it handles:

• Netlify — website hosting.
• TidyCal — scheduling and booking.
• Stripe — secure payment processing.
• Meta (Facebook/Instagram) — advertising and conversion measurement via the Meta Pixel, which may set cookies to measure ad performance and show relevant ads.
• Google Fonts — fonts served to display this page.

Cookies and tracking

This site uses cookies and similar technologies for analytics and advertising, including the Meta Pixel, to understand how visitors use the site and to measure the effectiveness of our ads. You can control or disable cookies through your browser settings. You can also manage ad personalization through your settings on Meta and other ad platforms.

How we share information

We do not sell your personal information. We share it only with the service providers listed above so they can perform their functions, or when required by law.

Your choices and rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of certain advertising or data sharing. To make a request, contact us using the details below. You can opt out of session-related emails at any time.

Data retention

We keep your information only as long as needed to provide the service, meet our legal and accounting obligations, and resolve disputes. Booking and payment records are retained by our scheduling and payment providers under their own policies.

Children's privacy

This site and offer are intended for adults. We do not knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of the site after changes means you accept the updated policy.

Contact

Questions about this policy or your information? Reach us at:
patternsunderthesurface@gmail.com
Under the Surface

This policy is provided as a general template to describe how this site handles data. It is not legal advice. If you have specific compliance needs (for example GDPR or CCPA), consider having it reviewed by a qualified professional.

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